Support

See our Design Tools FAQ or use one of the other links below.

Design Tools FAQ

Kitchen & Bath Design Support

General Product Support Request

Microsoft Update / License Activation Issue:

Microsoft Update for 64-bit versions of Windows 7 and Windows Server 2008 R2 (KB2603229) may have affected license status of your Design Tools (standard install) software. If you are locked out of your program, you will need to request a license again since some of the important data required for activation was changed during this update.

Critical Update:

All versions purchased prior to January 26, 2015 will need to download a patch to correct a date related error in the security system.

Design Tools Patch 2015 Click on the link & save to your desktop (or somewhere you will be able to find it). When the download is finished it will say "Unknown Publisher" & will ask you "Run" or "Don't Run", select "Run" & complete the installation. Below are screenshots walking you through the setup required to complete the installation.

If you are unsure which system you are using please call our support department (find number below).

Still can't find what you are looking for? Give us a call toll-free at 1-888-755-2020.